State Farm® Insurance Agent Doug Johnson

"Update: Removing a star as the owner claims to have tried to contact me multiple times when my license came back invalid. This is incorrect information as I went through mine and my husband's call logs and have no missed calls from his team and my emails with Melanie are all saved, the last contact I had from her was to have a good weekend after submitting my information. First of all, Melanie is the sweetest most communicative agent I have ever dealt with. However, we started our policy with state farm and then underwriting decided that my driver license is invalid and cancelled our policy. I sent my driver's license information in after two weeks of getting this notice because when they sent it I was on vacation. I thought no news was good news after hearing back from Melanie stating she would let me know if there were any other questions. Somehow I missed a call from her(I have no record of a phone call) and did not know that our insurance had lasped. In trying to resolve this matter underwriting states they will not back date the lapse and I would have to start a new policy. After I paid money to the DMV to get my driving record to prove my license is active. On top of this my husband's license will be suspended if we do not submit the tags and pay a reinstatement fee. Frustrating situation, though I do not blame Melanie for this."

"Nick at State Farm saved me so much money on my home and auto insurance! Very professional and friendly. 10/10 would recommend for all insurance needs."

"Shoutout to Nick Guidroz for his 10/10 customer service he provided me and my family with getting car insurance. He made the process so easy and convenient! We are now saving almost $200.00 a month!! I HIGHLY recommend calling and asking for Nick to help, you won’t be disappointed!!"

"Outstanding service & support!"

"I had a great experience working with Melanie at Doug Johnson – State Farm Insurance. She was incredibly helpful and responsive throughout the entire process of getting insurance quotes. She took the time to explain everything clearly and made sure I had all the information I needed to make the best decision. Her professionalism and friendly attitude made the process smooth and stress-free. Highly recommend reaching out to Melanie if you’re looking for excellent service!"

"This was a very smooth process! Very professional!"

"Great Experience! Nick made choosing State-farm a no brainer! Easy, Convenient, Affordable! Thanks Nick!"

"Nick was so helpful he switched me over from progressive and made the whole thing a breeze!!! I 🫶🏼 my insurance agent"

"Extremely helpful in the whole process."

"From the start this agency has been friendly and professional. The communication has been incredible and the service has been quick. Melanie has worked with me and she is pleasant and well informed."

"I highly recommend Melanie Williams for all of your insurance needs! She made the process of switching companies very easy and was very professional and helpful to work with. She was able to cut my auto insurance policy in half for the same coverage."

"The people are all super nice and helpful. I'm very satisfied ."

"Melanie did an amazing job with helping me switch my insurance policy. It was a quick process and she was very knowledgeable and able to answer all of my questions. I highly recommend them"

"Omg! Where do I start? I have been a value customer of State Farm for years. I left went to Allstate and came back. But today has been one of the worst experiences to encounter “Valerie” by far is the worst person to have a Job in a field of customer service. It doesn’t matter if she’s having a bad day or not, you don’t take your frustration out on customers. She started of wrong after explaining my current situation, she’d ask a question and when I try answering she’ll interrupt me as I speak by answering in her own term. Which is very rude and I got worse I let her take the time to for doing a lil research and I assume she couldn’t find the information she were looking for. So she ask me how long did I have a policy with State Farm, being that she had an attitude I got a bit sarcastic and told her it should be on her computer. So she told me that she will call me back after she digs deeper I said okay. I decided to call back and ask to speak to anyone other then “Valerie” because of her attitude, so happened it was her who answered the phone and she said okay and hung up in my face;-| The nerve of her…… I will not let someone of her kind of evil get away with this. She very unprofessional, disrespectful individual who shouldn’t be a part of such great company."

"Melanie was exceptional. She was very caring and prompt in helping me with my concerns and any problems. She was a pleasure to do business with."

"Agent was was nice and provided great service. Taylor explained everything I needed to kno"

"Taylor was super helpful. Got a policy above what I had priced with the “cheap” online insurers. Happy with my purchase."

"Mrs. Taylor Relan was amazing over the phone. She got my insurance right quick fast and in a hurry would definitely suggest my friends and family to state farm just for her"

"Great and friendly customer service. Got my insurance the same day and Mr. Kyle was extremely helpful through the process"

"Melanie is great!!! She was able to help me out tremendously with my homeowners as well as auto insurance policies with only a short period of time to work with. She went above and beyond what any other insurance agent has yet to do. She is a wonderful asset to this company and will always have my business!"

"I had the pleasure of speaking with Taylor over the phone, and I can’t say enough good things about the experience and the kindness. She was not the only person I spoke with when trying to find new car insurance. She was truly the best and why we ended up going with State Farm. She was incredibly kind, patient, and genuinely cared about addressing my concerns. I was teaching at the time and although I took time out of my classroom she really did take the time to explain my options and everything clearly. It’s rare to find such a compassionate and helpful person in customer service these days. IThank you for making this process so easy!"

"Had the pleasure of working with Taylor for help with my insurance needs, She was friendly and professional and went to exta mile to help with a smooth and seamless transition... very happy with the outcome"

"Agent: Taylor Relan Taylor was amazing to work with! She answered every question. She was quick to respond via email and so easy to talk to on the phone when needed. Taylor helped me every step of the way when making the switch to State Farm."

"Great service, Taylor attended to all my needs promptly! Extremely efficient and professional!"

"Love them my rep was so nice and patient. Also made sure me transitioning to a new insurance was a breeze thanks so much!!! Highly recommend"