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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jenna Varnado

June 25, 2025

5  out of  5
rating by Jenna Varnado
"Outstanding service & support!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Katherine Harper

June 25, 2025

5  out of  5
rating by Katherine Harper
"I had a great experience working with Melanie at Doug Johnson – State Farm Insurance. She was incredibly helpful and responsive throughout the entire process of getting insurance quotes. She took the time to explain everything clearly and made sure I had all the information I needed to make the best decision. Her professionalism and friendly attitude made the process smooth and stress-free. Highly recommend reaching out to Melanie if you’re looking for excellent service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pat Jones

June 24, 2025

5  out of  5
rating by Pat Jones
"This was a very smooth process! Very professional!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Gregg Landry

June 17, 2025

5  out of  5
rating by Gregg Landry
"Great Experience! Nick made choosing State-farm a no brainer! Easy, Convenient, Affordable! Thanks Nick!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Madison Smalley

June 12, 2025

5  out of  5
rating by Madison Smalley
"Nick was so helpful he switched me over from progressive and made the whole thing a breeze!!! I 🫶🏼 my insurance agent"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robert Smith

April 18, 2025

5  out of  5
rating by Robert Smith
"Extremely helpful in the whole process."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Christina Armstrong

March 3, 2025

5  out of  5
rating by Christina Armstrong
"From the start this agency has been friendly and professional. The communication has been incredible and the service has been quick. Melanie has worked with me and she is pleasant and well informed."
We responded:
"Thank you for the wonderful review, Christina! Mel does great work! Welcome to the agency! - Doug Johnson "
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Paula Painter

February 12, 2025

5  out of  5
rating by Paula Painter
"I highly recommend Melanie Williams for all of your insurance needs! She made the process of switching companies very easy and was very professional and helpful to work with. She was able to cut my auto insurance policy in half for the same coverage."
We responded:
"Paula, thank you for the wonderful review! Melanie does an amazing job with our customers! Welcome to the agency! - Doug Johnson "
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Anna McClendon

February 6, 2025

5  out of  5
rating by Anna McClendon
"The people are all super nice and helpful. I'm very satisfied ."
We responded:
"Anna, I am delighted to hear this. We pride ourselves on customer service and we appreciate your business. - Doug Johnson "
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Michelle Soniat

February 3, 2025

5  out of  5
rating by Michelle Soniat
"Melanie did an amazing job with helping me switch my insurance policy. It was a quick process and she was very knowledgeable and able to answer all of my questions. I highly recommend them"
We responded:
"Michelle thank you for the wonderful 5 Star Review! Melanie does an amazing job at our office! Welcome to the Agency! - Doug Johnson "
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Ms. WATTS (Beauty)

January 31, 2025

1  out of  5
rating by Ms. WATTS (Beauty)
"Omg! Where do I start? I have been a value customer of State Farm for years. I left went to Allstate and came back. But today has been one of the worst experiences to encounter “Valerie” by far is the worst person to have a Job in a field of customer service. It doesn’t matter if she’s having a bad day or not, you don’t take your frustration out on customers. She started of wrong after explaining my current situation, she’d ask a question and when I try answering she’ll interrupt me as I speak by answering in her own term. Which is very rude and I got worse I let her take the time to for doing a lil research and I assume she couldn’t find the information she were looking for. So she ask me how long did I have a policy with State Farm, being that she had an attitude I got a bit sarcastic and told her it should be on her computer. So she told me that she will call me back after she digs deeper I said okay. I decided to call back and ask to speak to anyone other then “Valerie” because of her attitude, so happened it was her who answered the phone and she said okay and hung up in my face;-| The nerve of her…… I will not let someone of her kind of evil get away with this. She very unprofessional, disrespectful individual who shouldn’t be a part of such great company."
We responded:
"Ms. Watts, I am very sorry to have received such a lowly rated google review. I can tell you; this is not the norm for my office. It is my understanding that on Friday, my office manager called to discuss the issue you were having and resolved it in a timely manner. I can assure you we take google reviews very seriously. If we can be of any assistance in the future, please feel free to reach out to myself, or any of my highly trained team members. - Doug Johnson "
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Carolyn Jones

January 28, 2025

5  out of  5
rating by Carolyn Jones
"Melanie was exceptional. She was very caring and prompt in helping me with my concerns and any problems. She was a pleasure to do business with."
We responded:
"Carolyn, thank you for the wonderful 5 Star review! Melanie is an amazing team member! Thank you for your business! - Doug Johnson "
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GSGame22 Mechanizer22

January 16, 2025

5  out of  5
rating by GSGame22 Mechanizer22
"Agent was was nice and provided great service. Taylor explained everything I needed to kno"
We responded:
"Thanks for a wonderful 5-star review! Taylor does fantastic work in our office. Welcome to the agency, we appreciate your business! - Doug Johnson "
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Tra Pinion

January 15, 2025

5  out of  5
rating by Tra Pinion
"Taylor was super helpful. Got a policy above what I had priced with the “cheap” online insurers. Happy with my purchase."
We responded:
"Tra, thank you for the wonderful 5-star review. I am happy to hear that Taylor provided you excellent customer service. Thank you for entrusting us with your insurance needs. - Doug Johnson "
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Corwin Robbins

January 8, 2025

5  out of  5
rating by Corwin Robbins
"Mrs. Taylor Relan was amazing over the phone. She got my insurance right quick fast and in a hurry would definitely suggest my friends and family to state farm just for her"
We responded:
"Corwin, thank you for the wonderful 5-star review. I am very pleased Taylor was able to assist you with your insurance needs. We appreciate your business! - Doug Johnson "
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JOhn Ilboudo

January 6, 2025

5  out of  5
rating by JOhn Ilboudo
"Great and friendly customer service. Got my insurance the same day and Mr. Kyle was extremely helpful through the process"
We responded:
"John, thank you for the wonderful review. I am very proud of our team member Kyle Johnson, and we thank you for your business. - Doug Johnson "
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Haley Jones

December 18, 2024

5  out of  5
rating by Haley Jones
"Melanie is great!!! She was able to help me out tremendously with my homeowners as well as auto insurance policies with only a short period of time to work with. She went above and beyond what any other insurance agent has yet to do. She is a wonderful asset to this company and will always have my business!"
We responded:
"Thank you for your kind review, Haley! I am thrilled to hear that Melanie went above and beyond to assist you with your homeowners and auto insurance plans, even with a tight timeline. If you ever need anything, don’t hesitate to reach out—we’re here for you! -Doug"
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Kelly Odello

October 2, 2024

5  out of  5
rating by Kelly Odello
"I had the pleasure of speaking with Taylor over the phone, and I can’t say enough good things about the experience and the kindness. She was not the only person I spoke with when trying to find new car insurance. She was truly the best and why we ended up going with State Farm. She was incredibly kind, patient, and genuinely cared about addressing my concerns. I was teaching at the time and although I took time out of my classroom she really did take the time to explain my options and everything clearly. It’s rare to find such a compassionate and helpful person in customer service these days. IThank you for making this process so easy!"
We responded:
"Thank you for your kind review, Kelly! I am thrilled to hear that Taylor provided such an exceptional experience and took the time to address your concerns with patience and care. I am lucky to have her on our team, and I am so glad you chose State Farm because of her. If you ever need anything, don’t hesitate to reach out! -Doug"
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Matt Doell

September 13, 2024

5  out of  5
rating by Matt Doell
"Had the pleasure of working with Taylor for help with my insurance needs, She was friendly and professional and went to exta mile to help with a smooth and seamless transition... very happy with the outcome"
We responded:
"We appreciate you taking the time to leave your positive feedback, Matt! We’re lucky to have Taylor on the team, and we couldn’t be happier that she exceeded your expectations. Please reach out again if you have more insurance inquiries! -Doug"
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Caitlin Hoffstadt

September 7, 2024

5  out of  5
rating by Caitlin Hoffstadt
"Agent: Taylor Relan Taylor was amazing to work with! She answered every question. She was quick to respond via email and so easy to talk to on the phone when needed. Taylor helped me every step of the way when making the switch to State Farm."
We responded:
"Thank you, Caitlin, for your kind review! I am thrilled to hear that Taylor provided you with excellent service and made your transition to State Farm seamless. It's nice to know she was responsive and helpful during the process. We’re here for any future assistance you may need! -Doug"
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Dionne Brown

September 2, 2024

5  out of  5
rating by Dionne Brown
"Great service, Taylor attended to all my needs promptly! Extremely efficient and professional!"
We responded:
"Dionne , thank you for the wonderful review! I am so pleased Taylor offered you excellent customer service. - Doug Johnson "
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Lequita Foster

August 29, 2024

5  out of  5
rating by Lequita Foster
"Love them my rep was so nice and patient. Also made sure me transitioning to a new insurance was a breeze thanks so much!!! Highly recommend"
We responded:
"Lequita, what a wonderful review! I am delighted you had a great experience with my team! We appreciate your business, and welcome to the agency! - Doug Johnson "
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Andrea Brown

May 28, 2024

5  out of  5
rating by Andrea Brown
"Amazing experience with Mrs. Gail!! She’s super helpful & a very great personality. Warm and welcoming also! She’s definitely a keeper that deserves her stars!"
We responded:
"Thanks for your positive feedback, Andrea! I’m happy to hear that our team member, Gail, was able to assist you! We’re truly lucky to have her. Please don’t hesitate to contact us should you need more help! -Doug"
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Kendall Cayette

May 12, 2024

5  out of  5
rating by Kendall Cayette
"David was awesome, he got me a good rate! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the five-star review, Kendall! I am glad David gave you an awesome insurance experience and could assist you with what you needed. David and the rest of our team are here to help you whenever you need us! -Doug"
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Taylor Fernandez

May 9, 2024

5  out of  5
rating by Taylor Fernandez
"State Farm really is the best insurance company in Louisiana. As we all know, home insurance is a nightmare in our state right now. But David was so helpful, kind and transparent— a rarity in the industry! 😊"
We responded:
"Thank you, Taylor, for the five-star review! I am happy to hear that you've had a positive experience with State Farm and that David was able to assist you with your home insurance needs. I understand that navigating home insurance can be challenging, especially given the current situation in Louisiana. David and the rest of our team are here for you! -Doug "